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Privacy Policy

This Policy applies to the use of the website
Last updated: October 3, 2023
Ballets Jazz Montréal respects your privacy and is committed to protecting its users’ personal information. We have adopted this Privacy Policy (the “Policy”) in order to be transparent about the data we collect, why we collect it, with whom we share it, how you can access it and how to correct it, if necessary. In this Policy, the terms “THE COMPANY,” “we,” “us” and “our” refer to Ballets Jazz Montréal. We recognize our obligation to manage your data responsibly. We do not and will not sell your data to third parties.
Please read it carefully to understand on which occasions you provide us with your information and how we use it. By using our website, you agree to the use of your personal information as described in this Policy. As a user of our website, you further agree to respect and protect third parties’ personal information. In order to make this Policy as clear as possible, we have identified the occasions on which a user may share personal information with us. The Policy contains the following sections: 

  • Learning more about the COMPANY

  • Purchasing tickets from the COMPANY

  • Making a donation to the COMPANY

The information collected through these actions will be discussed in more detail in this Policy, which sets out how your personal information is used, how and when it may be shared, how you can access and control it, how we ensure that your information is secure and how to contact us.

Learning more about the COMPANY
As you learn more about what we can do for you, certain information will be collected through the following means of communication:

  • Email for more information

  • Subscribing to a newsletter

  • Contact form


We automatically collect the following information through cookies and similar technologies: 

  • Type and version of the browser you use

  • IP address

  • Page that brought you to our Website

  • Pages you choose to visit

  • Amount of time you spend on our Website

  • Identity of your Internet service provider

  • We also collect the following information upon your first visit or when you communicate with us:

  • Name

  • First name

  • Email

  • Phone number

  • Any information you voluntarily

Why: The collected data allows us to analyze how our Website is used and accessed, and is used to enhance its functionality and optimize it to better meet our users’ needs. The data we collect is also used to optimize, improve and market THE COMPANY. In addition, we use this data to better understand your needs, offer you quality service when you first contact us, and help you easily find the information you are looking for.

Legal grounds: necessary for our legitimate interests (improving and personalizing our products and services) and yours (answering your questions and allowing you to contact us).
The information collected by cookies does not allow us to personally identify you.
You may choose to decline cookies:
through your web browser
or our cookies banner.
However, should you decline cookies, you may not be able to access certain parts or features of our Website.
Purchasing tickets from the COMPANY
When you purchase tickets from a promoter using THE COMPANY, we collect information such as your first and last name, email address, telephone number, billing address, gender, title and payment information.
Why: we use this information to carry out the transaction, enabling you to purchase tickets from us, to contact you to keep you up to date with the event for which you have purchased tickets and for statistical purposes.

Legal grounds: This information is necessary to fulfill the sales contract between us and you. It is also necessary for the legitimate interests of the purchaser, i.e. to obtain the tickets purchased from THE COMPANY, to ensure that we are paid and to analyze our clientele.
Should you refuse to provide us with the requested personal information, we may not be able to fulfill your request and process your purchase.
Applying for a job
When you decide to apply to work with us, we ask you to provide certain personal information in order to process your application. We collect:
First name,
Last name,
Email address,
Telephone number,
Why: We use this information to review your application and provide a response, where necessary.

Legal grounds: necessary for our legitimate interests (to enable us to assess whether your profile corresponds to what we are looking for) and yours (to apply as a candidate in our COMPANY and to obtain a response to your application if it interests us).

How we use your data
In addition to the specific uses mentioned above, we generally use your data to:
Improve our COMPANY by developing new features, conducting research and maintaining the current performance of our website;
Provide you with the best possible customer service;
Communicate with you for marketing, advertising or account management purposes;
Produce statistics to guide our business decisions;
Keep track of your sales and purchases.
Our use of cookies 
When you access our website, you may be providing us with information through cookies or similar technologies. Cookies are files containing a small amount of data about a particular user. This data may include an anonymous unique identifier. Cookies are stored on a user’s computer or on the hard drive of another device. These allow us to tailor your user experience each time you access our website.

With whom we share your data and why we do so 
Under no circumstances do we sell our users’ personal information. Your data is only shared in accordance with this Policy. However, once you agree to this Policy, we may share your personal information with the following parties:
Third-party service providers: In the course of our business, we may need to share some of your data with certain third parties. For example, we may share some of your data with our IT service providers so they can perform their mandate or fulfill a service contract.
Generally, the providers we work with will only collect, use and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our Website through WIX. However, some third-party service providers have their own privacy policies regarding the information we are required to provide to them when we use their services. With respect to these providers, we recommend that you read their privacy policies carefully to understand how they will process the personal information collected about you. Note that some of these suppliers are located outside of Quebec and that your data may therefore be transferred abroad. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy.
IT service providers
Meta (targeted advertising – United States):
Google (targeted advertising – United States):
To prevent your data from being collected by Google Analytics: 
To personalize the ads appearing on Google’s various platforms:
Mailchimp (email marketing – United States) :  
Parties with whom disclosure may be legally required: We may disclose your information where required by law or where such disclosure is necessary to:
Comply with the law or any legal proceedings;
Protect Ballets Jazz Montréal’s rights or property;
Protect the security of our website, our users and their data. 
Parties which may be involved in a financial transaction: We may transfer your data following a change of control, merger, liquidation or other transaction involving Ballets Jazz Montréal. The information required for this process will only be used to complete the transaction, and we will only disclose this information without your consent if we are permitted to do so by law. We will take appropriate steps to protect the confidentiality of this information and will destroy it, should the transaction not be completed or should its use no longer be necessary to complete the transaction. You may be directed away from our website by clicking on certain links provided as part of our website. We assume no liability for the privacy practices of such other websites and recommend that you read their privacy policies carefully.
Your rights
Data protection laws give you certain rights to your information. In particular, you may: 
Request access to your data in order to verify it, but note that we reserve the right to ask you for additional information to prove your identity;
Ask us to modify or rectify your data;
Ask us to delete personal data we hold, unless we are required to retain it in order to comply with legal obligations, for example;
Object to the processing of your data, unless we have legitimate reasons that would take precedence over your rights or interests, or should we need to continue processing the data to establish, exercise or defend a legal claim;
Ask us to restrict the processing of your data should it be incorrect, should you believe that our processing of your data is unlawful, or should we no longer need to process your data, but need to retain it for legal purposes;
Ask us for your personal data and information in an accessible format;
Withdraw your consent to the processing of your personal data;
File a complaint with a competent authority should you believe that we are processing your data in violation of applicable data protection laws.
Access and control of your data 
You may verify, edit or delete your personal information by sending us an email at or by using the contact information available at the end of this Policy. We will respond to your request as soon as possible. Please provide us with enough information so we can identify you and respond to your request.

Data storage location 
Your personal information is hosted in the following country(ies) : Canada (Québec). They are hosted on the WIX servers.
Retention period of your data
We will retain all information collected for as long as it is needed to fulfill the purposes for which it was collected or for other essential purposes, such as meeting legal obligations. We will destroy this data at the end of this period, or if you decide to withdraw your consent. In the latter case, once your data has been deleted, you will receive a confirmation that your request has been fulfilled.
To protect your personal data, we take reasonable precautions to ensure that it is not lost, misused, accessed, disclosed, altered or inappropriately destroyed. For example, our website use HTTPS for communications, secured by an SSL certificate. We also ensure that only authorized individuals within our organization who need to access your information have access to it. Should you have any questions about the security of your personal data, please email us at
Age of consent
We do not solicit or collect personal information from minors under the age of 14. If you are a parent or guardian and you become aware that a minor under the age of 14 has provided us with personal information, please contact us. If we become aware that we have collected personal information from a minor under the age of 14, we will delete any information that may have been collected.

Amendments to the Policy
We reserve the right to amend this Policy at any time, so be sure to review it frequently. Unless otherwise stated, amendments to this Policy are effective upon their posting to our Website. We will inform you of any amendments here so that you know which information we collect, how we use it and in which circumstances, if any, we disclose it.

Competent authority
If you are not satisfied with our response to a request regarding your personal information, you may contact the Commission d’accès à l’information du Québec, the public body responsible for overseeing personal data management and processing practices in Quebec.
Commission d’accès à l’information du Québec
Suite 900
2045 Stanley Street
Montréal, Quebec  H3A 2V4
Telephone: 514-873-4196
Fax: 514-844-6170
Toll-free: 1-888-528-7741

Commissariat à la protection de la vie privée du Canada
30, Victoria Street
Gatineau (Québec) K1A 1H3
Telephone: 819-994-5444
Fax: 819-994-5424
Toll-free: 1-800-282-1376
Questions and contact information
Should you wish to access, correct, edit or delete any personal information we have about you, make a complaint or simply obtain more information, you may contact us at the following address:
c/o Person in charge of the protection of personal information
Édifice Gaston Miron
1210, rue Sherbrooke Est, bureau #204
Montréal Québec H2L 1L9 Canada
+1 514 982 6771


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